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Profeco
The Federal Consumer Protection Agency (Profeco) protects consumer rights in Mexico by providing objective and timely information, handling complaints and claims, regulating abusive commercial practices, and promoting responsible consumption.
Contact methods
It offers advice and support 365 days a year, from 9:00 a.m. to 7:00 p.m on weekdays.
Weekends and holidays from 10:00 a.m. to 6:00 p.m.
Social media
Profeco Central Offices
Av. José Vasconcelos 208 Col. Condesa, Alcaldía Cuauhtémoc, Cuauhtémoc, 06140 CDMX
Monday to Friday from 9:00 a.m. to 2:00 p.m. and 4:00 p.m. to 6:00 p.m.
How to get there